Return and Refund

At Lanihin Store, your satisfaction is our top priority. We stand behind the quality of our products and want you to enjoy your shopping experience with confidence. If you’re not completely satisfied with your purchase, we’re here to help with a smooth and transparent return and refund process.

1. Eligibility for Returns

To qualify for a return, please ensure the following conditions are met:

  • The item must be unused, unworn, and in its original packaging.

  • Returns must be initiated within 14 days of receiving your order.

  • A valid proof of purchase (receipt or order number) must be provided.

Please note that certain items cannot be returned for hygiene or safety reasons, including:

  • Opened or used beauty and skincare products

  • Undergarments or intimate apparel

  • Personalized or custom-made items

  • Clearance or final sale items

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact us at info@lanihin.store within 14 days of receiving your order.

  2. Provide your order number, reason for return, and photos (if the item is defective or damaged).

  3. Once your return request is approved, we’ll provide you with a return shipping address and further instructions.

Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.
If approved:

  • Your refund will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

Partial refunds may be granted for items not returned in their original condition or missing parts.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@lanihin.store with:

  • Clear photos or videos of the issue

  • Your order number

Once verified, we’ll provide a replacement or full refund at no additional cost to you.

5. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  1. Check your bank or credit card account again.

  2. Contact your payment provider—processing times may vary.

  3. If you still haven’t received your refund, reach out to us at info@lanihin.store for assistance.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items are non-returnable:

  • Opened or used personal care and beauty items

  • Worn clothing or undergarments

  • Gift cards and digital downloads

8. Contact Us

If you have any questions about our Return & Refund Policy or need help with your order, please contact us:

📧 Email: info@lanihin.store
🏢 Lanihin Store
🌐 Website: www.lanihin.store